Terms of Service

These Terms of Service ("Terms") govern your use of the services provided by Dravilok Auto Care ("Dravilok", "we", "our", or "us"), our site, and any related online or in-person services. By accessing or using our site or booking services with us, you agree to these Terms. If you do not agree, please do not use our site or engage our services.

Last updated: 27 August 2025

1. Scope of Services

Dravilok provides vehicle maintenance, repair, diagnostics, inspections, parts replacement, and related services through our online platform and physical locations. The specific services, pricing, and schedules are described when you request an appointment or receive a service estimate.

2. Acceptance and Appointments

Booking an appointment through our site or confirming a service request constitutes an offer to receive the requested services and indicates your acceptance of these Terms. Appointments may be subject to availability and confirmation. You are responsible for providing accurate contact, vehicle, and billing information.

3. Payments and Fees

Payment terms for services, parts, and applicable taxes will be communicated at the time of booking or on the invoice. Payments are processed through third-party payment processors. You agree to pay all fees and charges in a timely manner. We reserve the right to suspend or decline service for overdue accounts or dishonored payments.

4. User Responsibilities

• Provide complete and accurate information regarding your vehicle and contact details.
• Follow any instructions provided for preparing your vehicle for service (e.g., removing personal items).
• Comply with applicable laws, safety rules, and our facility policies while on premises or interacting with our staff.

5. Service Estimates and Changes

Estimates are provided based on the information available at the time of inspection or diagnosis. Additional issues discovered during service may require changes to the estimate. We will notify you of significant changes and seek authorization before proceeding when practicable.

6. Third-Party Parts and Suppliers

We may use parts and components supplied by third parties. Warranties on such parts are provided by their respective manufacturers or suppliers. Dravilok will assist with warranty claims where appropriate but is not responsible for manufacturer defects beyond our service guarantee.

7. Intellectual Property

All content on our site, including text, graphics, logos, and images, is owned or licensed by Dravilok and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent, except as expressly permitted for personal use in connection with our services.

8. Prohibited Conduct

You must not use our site or services to engage in illegal activities, to harass or harm others, to submit false or misleading information, or to interfere with the operation of our systems. Violations may result in suspension, termination of services, and legal action.

9. Disclaimers

We provide services "as is" and "as available". Except where prohibited by law, Dravilok disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. While we use reasonable care and skill in performing services, results cannot be guaranteed and may vary based on vehicle condition and other factors.

10. Limitation of Liability

To the extent permitted by applicable law, Dravilok's liability for any claim arising out of or related to these Terms or our services is limited to direct damages up to the amount actually paid by you for the specific service that gave rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages, including loss of use, loss of profits, or loss of business.

11. Indemnification

You agree to indemnify, defend, and hold Dravilok and its officers, employees, agents, and partners harmless from any claims, liabilities, losses, and expenses arising out of your violation of these Terms, your misuse of our services, or your breach of representations and warranties.

12. Termination

We may suspend or terminate access to our site and services at any time for violation of these Terms, nonpayment, or other business reasons. Termination does not affect obligations accrued prior to termination.

13. Changes to These Terms

We may revise these Terms from time to time. Material changes will be posted on our site and will become effective as described in the notice. Continued use of the site or our services after changes constitutes acceptance of the revised Terms.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws applicable to Dravilok's operation. To the extent permitted by law, disputes will be resolved by negotiation, and if unresolved, through the dispute resolution mechanisms available in the applicable jurisdiction. Nothing in these Terms prevents you from seeking relief through mandatory legal channels.

15. Contact

For questions about these Terms or to contact us regarding bookings or service matters, please reach out:

By using our site or receiving services from Dravilok Auto Care, you acknowledge that you have read and agree to these Terms.