Privacy Policy

This Privacy Policy explains how Dravilok Auto Care ("Dravilok", "we", "our" or "us"), located at Floor 3, Suite 3A, Building 55, Al Asmakh Street, Doha, Doha Governorate, 00055, Qatar, collects, uses, discloses, and protects information you provide when you use our site and services ("our site" or "this service"). If you have questions or wish to exercise your rights, contact us at info@dravilok.info or by mail at our address above.

Last updated: 27 August 2025

1. Information We Collect

We collect information necessary to provide and improve our auto care services, to communicate with you, to process appointments and payments, and to comply with legal obligations. Categories of information we collect include:

• Contact and identity data: name, email address, phone number, billing address, and other identifiers you provide when booking or communicating with us.
• Vehicle and service information: vehicle make/model, registration, service history, mileage, diagnostic data you provide, and details of services requested or performed.
• Payment information: billing details and payment confirmation. We do not store full card numbers on our systems; payment processing is performed by third-party payment processors.
• Usage and technical data: IP address, browser and device information, operating system, pages visited on our site, and analytics data collected via cookies and similar technologies.
• Communications: records of emails, calls, chat transcripts, or messages you send to us for customer support or booking.

2. How We Use Your Information

We use personal information to:

• Provide, manage, and improve vehicle maintenance and related services.
• Process bookings, confirmations, payments, invoices, and warranty or service records.
• Communicate appointment reminders, updates, service recommendations, and customer support responses.
• Analyze usage trends and improve our site, service offerings, and marketing.
• Protect against fraud, comply with legal obligations, and enforce our policies and agreements.

3. Legal Bases for Processing (Where Applicable)

Depending on the jurisdiction and context, we rely on one or more of the following legal bases to process personal data: performance of a contract (e.g., service agreements and appointments), consent (where you opt in to marketing), compliance with legal obligations, and our legitimate interests (e.g., improving services, fraud prevention, and communication about service delivery).

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our site and to collect analytics that help us improve user experience. Cookies may be essential (for session management), performance-related, or used for functionality and analytics. You can manage cookie preferences through your browser settings. Disabling certain cookies may reduce the functionality of our site.

5. Sharing and Disclosure

We may share information with third parties in the following circumstances:

• Service providers and partners who perform services on our behalf, such as payment processors, analytics providers, cloud hosting, and messaging platforms.
• Automotive service partners, vehicle part suppliers, or third-party repair centers as necessary to perform requested services.
• When required by law, regulation, or legal process, or to protect rights, safety, or property.
• In connection with a merger, acquisition, reorganization, or sale of assets, in which case personal data may be transferred to potential or actual acquirers or successors.

6. International Transfers

We may transfer personal data to service providers located in other countries. When we do so, we apply appropriate safeguards and contractual protections to protect personal data in accordance with applicable law.

7. Data Retention

We retain personal information as long as necessary to provide services, fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by the type of information and the purpose for which it was collected.

8. Your Rights and Choices

Subject to applicable law, you may have certain rights regarding your personal data, including the right to access, correct, update, restrict processing, object to processing, request deletion, and request data portability. Where processing is based on consent, you may withdraw consent at any time. To exercise rights, contact us at info@dravilok.info or by mail at Floor 3, Suite 3A, Building 55, Al Asmakh Street, Doha, Doha Governorate, 00055, Qatar. We will respond in accordance with applicable legal requirements.

9. Security

We implement reasonable administrative, technical, and physical measures designed to protect personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission or storage is completely secure. We cannot guarantee absolute security of information.

10. Children

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected personal information from a child, contact us and we will take reasonable steps to delete such information.

11. Third-Party Links and Services

Our site may contain links to third-party websites or services that we do not control. This Privacy Policy does not apply to those third parties. We recommend that you review the privacy notices of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by posting the updated policy on our site with a revised "Last updated" date. Continued use of our site after changes indicates acceptance of the updated policy.

13. Contact Information

For privacy questions or to exercise your rights, contact: